TERMS & CONDITIONS / RETURN POLICY / POLICY


All returns are subject to management approval unless:

The product is damaged and the customer refuses the shipment noting such.
The product is a stocked item purchased at full retail price, and the customer agrees pays return shipping, a 30% restocking fee and return within 15 days of receiving the item.
The product is custom fabricated - in which case it is never returnable.

CUSTOM/SPECIAL ORDERS
Custom and Special Orders require a deposit or pre­payment. This applies to all Account Customers and Retail Customers. All custom orders CANNOT be exchanged and are NON­REFUNDABLE.

SALE ITEMS
All sale items are final sale and CANNOT be exchanged and are NON­REFUNDABLE. Please note that any additional discounts or coupons CANNOT and WILL NOT be applied to sale items.

PAYMENT
If a customer does not have an established account, the following types of payment methods are accepted: Cash, Certified Cheque, Debit Card, Visa or Mastercard. American Express is accepted for online orders ONLY.

DELIVERY
Delivery charges will be added according to the quantity of material and delivery location. Only Décor Group Inc., management can waive delivery charges. If ship dates are guaranteed, Décor Group Inc. is not responsible for the delay in shipments due to causes beyond our control. Orders to be drop shipped have to have a minimum order value of $2000.00 before taxes or additional fuel charges will be applied, depending on location.

RETURNS AND CLAIMS
Only returns pre­authorized by Décor Group Inc. Management will be accepted. Please note that any return is subject to a 30% re­stocking fee. Décor Group Inc. will only accept items that have NOT been cut, used, or damaged. Any approved returns must be returned to our locations within 7 business days. The customer is responsible for the return freight including duties. Should Décor Group Inc., be billed for these charges on your behalf; they will be deducted from your refund. If the refund has already been given, these charges will be billed to you with the appropriate documentation. Please complete the attached Return Material Authorization Form (RMA) for any returns. Any claims for damaged goods must be reported within 24 hours of delivery to be considered for a credit or exchange. Please email all damage claims to info@decorgroupinc.com.

INCORRECT SHIPMENTS
In the case where you were shipped an incorrect or defective item, Décor Group Inc. has the right to put through an investigation. With this investigation, Décor Group Inc. requires that you send digital images showing the incorrect or defective items. An investigation will take approximately 7­ business days to resolve. Once the investigation is completed, your correct item will be re­shipped out to you free of charge using standard ground shipping. We will not pay for Air Freight or Expedite Services. All damage claims or incorrect items shipped must be reported or made within 7 days of receiving your shipment as this allows us to meet the courier’s target date for reimbursement. Please email al digital images for incorrect shipments or defective items to info@decorgroupinc.com

LENGTHS
All of our wood mouldings come in different lengths. Orders can contain varied lengths from 3’ to 16’ and will include up to 15% shorts (3’ to 6’). For specific lengths required, an additional cost of 10% will be applied to your order accordingly.

SHIPPING
Should any order be returned to Décor Group Inc., without our knowledge or if the customer refuses delivery, then Décor Group Inc. will charge a 30% shipping and re­stocking fee. If the item is returned and refused by you during delivery, and should Décor Group Inc. be billed for these charges, then Décor Group Inc. will bill you for these charges with the appropriate documentation.

WOOD SPECIES
Décor Group Inc. carries a wide variety of products. Not all mouldings are stocked in all wood species. If you require a specific species of wood, please contact a Sales Representative regarding pricing and availability. Please note that all wood products have variations in color and grain. This is part of the beauty when working with natural wood.

CASH AND CARRY FINAL SALE
All cash and carry items are final sale and are NON­REFUNDABLE and CANNOT be exchanged.
SET­UP CHARGE
When ordering a special run or custom moulding, allow for extra footage to accommodate waste. Be sure to measure correctly. Shortages in material will cause delays and additional set­up charges. A minimum footage is required and Décor Group Inc. management will determine a set­up charge.
MINIMUM QUANTITIES
Our minimum order quantity for any profile run is based on the profile size. Extra set­up charges will be applied and the Management at Décor Group Inc. will determine this charge.

PRICING
Prices and product specifications are subject to changes at anytime without notice.

IMAGES
All images and profiles shown on our website and catalogue may not be exactly as illustrated. We recommend that you come to our showroom to take a look at our products on display.

PRIVACY POLICY
Last modified: January 1st, 2017
This Privacy Policy applies to all websites operated by The Wood Decor Group Inc., its subsidiaries or affiliated companies except.

INFORMATION WE COLLECT AND HOW WE USE IT
We may collect the following types of information:
● Information you provide – When you sign up for an online shopping account, we ask you for personal information. We may combine the information you submit under your account with information from other services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information.
● Cookies – When you visit Our Websites, we may send one or more cookies to your computer or other device. We use cookies to improve the quality of our service, including for storing user preferences, improving your experience, and tracking trends, such as what search terms lead to sales.
● Login Information – When you access our services via a browser, application or other client, our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
● User communications – When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We
may use your email address to communicate with you about our services.
In addition to the above, we may use the information we collect to:
● Provide, maintain, protect, and improve our services and develop new services; and
● Protect the rights or property of The Wood Decor Group Inc., its subsidiaries or our users.
If we use this information in a manner different than the purpose for which it was collected, then we will ask for your
consent prior to such use.
The Wood Decor Group Inc. processes personal information on our servers in the United States of America and Canada. In some cases, we process personal information outside your own country.

CHOICES
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, most features and services will not function properly if your cookies are disabled.
We only shares personal information with other companies or individuals outside of our company in the following limit circumstances:
● We have your consent. We require option consent for the sharing of any sensitive personal information.
● We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for
the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
● We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, o otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of The Wood Decor Group Inc., its users or the public as required or permitted by law.

INFORMATION SECURITY
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized acces to systems where we store personal data.
We restrict access to personal information to our employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

ACCESSING AND UPDATING PERSONAL INFORMATION
When you use our services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
Please note that this Privacy Policy may change from time to time.


Privacy Policy


Last modified: Jan 13, 2017

This Privacy Policy applies to all websites operated by The Wood Decor Group Inc, its subsidiaries or affiliated companies except.

If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at

Decor Group Inc
2390 Drew Rd
Mississauga, ON
L5S 1B8, Canada

Information we collect and how we use it


We may collect the following types of information:

Information you provide – When you sign up for an online shopping account, we ask you for personal information. We may combine the information you submit under your account with information from other services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information.
Cookies – When you visit Our Websites, we may send one or more cookies to your computer or other device. We use cookies to improve the quality of our service, including for storing user preferences, improving your experience, and tracking trends, such as what search terms lead to sales.
Log information – When you access our services via a browser, application or other client our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
User communications – When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services.

In addition to the above, we may use the information we collect to:

Provide, maintain, protect, and improve our services and develop new services; and
Protect the rights or property of The Wood Decor Group Inc, its subsidiaries or our users.

If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

The Wood Decor Group Inc processes personal information on our servers in the United States of America and Canada. In some cases, we process personal information outside your own country.

Choices


Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, most features and services will not function properly if your cookies are disabled.


We only shares personal information with other companies or individuals outside of our company in the following limited circumstances:

We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of The Wood Decor Group Inc, its users or the public as required or permitted by law.

Information security


We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to our employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Accessing and updating personal information


When you use our services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

Please note that this Privacy Policy may change from time to time.